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Processing Time
Every item at KICKS CREW goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7 business days, varies on arrangement of an order.
KICKS CREW employs a strict and elaborate authentication process where each product is unboxed to allow thorough inspection of the packaging, exterior appearance, interior components, and accessories. Obvious defects and imperfections are flagged and intercepted, while professional authenticators determine the legitimacy of each product and have their evaluations reviewed by a team before final approval.
Maximum order quantity
The maximum quantity per order and shipment will be 1 unit.
Cancellations
Cancellation requests are not guaranteed and depend on the status of your order. Additionally, a cancellation fee of 25% of the product price will apply to all approved cancellations. To request a cancellation, please visit our CONTACT US page.
Returns
Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the KICKS CREW tags attached.
The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount.
The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the KICKS CREW Customer Service team.
Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.
Size Exchanges
Size exchange is available under the condition that the item(s) is unused and still has the KICKS CREW Quality Control tags attached.
Request for size exchange can only be made within 7 days of the delivery date and subject to availability.
Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.
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